About Us

Are you ready to scale your small business to new heights? At Timewise Virtual Agency, LLC, we specialize in empowering businesses like yours with our Three Pillars of Growth: Vendor Management, Customer Service Management, and Talent Management.

We’ve helped businesses across all industries streamline their back-office operations and maximize efficiency. Whether you have a pile of resumes waiting to be sorted, need to set appointments with potential clients, or require expert management of your vendor relationships, Timewise Virtual Agency can help you make the most of your time.

Let us handle the details so you can focus on growing your business. Be wiser with your time—give us a call at 832-390-7145, email us at info@timewisegroup.net, or visit us at www.timewisegroup.net.

Let’s take your business to the next level together!"

 

 

The three pillars of growth for a small business typically include:

1. Talent Management

  • Overview: Talent management involves attracting, developing, and retaining the right people to drive business success. A strong focus on talent ensures that the business has the skills and leadership needed to grow and innovate.
  • Key Components:
    • Recruitment: Identifying and hiring individuals who align with the business’s goals and culture.
    • Employee Development: Providing ongoing training and professional development opportunities to enhance skills and competencies.
    • Retention: Implementing strategies to keep top talent engaged and committed to the organization.
  • Impact: Effective talent management leads to increased productivity, innovation, and employee satisfaction, all of which are crucial for sustainable growth.

2. Customer Service Management

  • Overview: Customer service management focuses on delivering exceptional customer experiences that foster loyalty and repeat business. Prioritizing customer satisfaction is essential for growth, as it helps build a strong reputation and encourages word-of-mouth referrals.
  • Key Components:
    • Customer Experience: Creating positive and consistent interactions across all touchpoints.
    • Support Systems: Establishing efficient and responsive customer support channels.
    • Feedback and Improvement: Continuously gathering customer feedback and using it to improve products, services, and processes.
  • Impact: High-quality customer service drives customer retention, reduces churn, and can turn customers into brand advocates, contributing significantly to business growth.

3. Vendor Management

  • Overview: Vendor management involves effectively selecting, negotiating with, and managing suppliers and partners to ensure the business operates efficiently and cost-effectively. Strong vendor relationships are critical for maintaining quality and reliability in your supply chain.
  • Key Components:
    • Vendor Selection: Choosing vendors that align with your business needs and values.
    • Contract Negotiation: Ensuring favorable terms and conditions that protect the business’s interests.
    • Relationship Management: Building and maintaining strong, collaborative relationships with key suppliers.
  • Impact: Effective vendor management leads to cost savings, improved quality, and reliable supply chains, all of which are essential for scaling and sustaining business growth.

Virtual Call Center Packages 

OUR BUSINESS SERVICES ARE UNMATCHED FOR SMALL BUSINESS OWNERS!

 

We’re here to help your business succeed

Our outsourcing services drive results for our clients, including reducing operating and overhead costs, strengthening customer service quality, and driving revenue for your company even in weakened economies. By working with Timewise Customer Service Center, you can drive revenue and improve customer satisfaction without encountering the usual challenges and risks of outsourcing.

 

You expect results. We deliver them, and so much more.

Your satisfaction and success are our highest priorities. Our services have driven results for countless businesses: reducing costs, increasing revenue and growing customer satisfaction. Our superior services are available to you and your customers.

 

Packages

All Packages will be assessed a Administrative Fee $49 &up depending on the services and industry

 

Offshore Agents

An offshore call center is a third-party company located in another country that is hired to operate a company’s customer service department. These call centers are usually cheaper and more efficient than in-house customer service departments, and they’re able to provide around-the-clock service to customers.

 

Onshore Agents

Onshore call center services solve all those questions for you.

Onshore call center agents are located in the US within proximity to your business operations. Onshore customer service agents are highly skilled and highly trained and share language and culture with your customers. As such, onshore call centers are the premium option for customer experience management.

 

Outbound Calls 

Part Time Call Services 

Minimum hours 4 hours per day 

4 Hours of calls 

  • Daily
  • Weekly
  • Monthly

 

Full Time Call Services

Minimum 4 hours per day

8 Hours of calls 

  • Daily
  • Weekly
  • Monthly

 

Inbound Calls

Please ask for pricing 

 

 

 

 

NEED STAFFING HELP!

Timewise Recruiting  

Helps Small Businesses:

Hire needed help without the pains of choosing the wrong worker.

Running a business comes with many challenges and risks. About 20 percent of small businesses fail in their first year, and roughly half won’t last five years. Given these sobering statistics, it’s critical to know how you can increase your chances of success. One way to help your small business stick around for the long haul is to provide excellent staffing service.

 

Helping Small Business CEO's grow successful teams by taking on the stressful time-consuming task of finding the best candidates that are a good fit for their organizations.

 

Success Package 1 - 3

  • Review submitted Resumes
  • Provide valuable feedback on selected candidates
  • Schedule Phone screening or in person interviews
  • Follow up with Candidates
  • Up to 5-10 candidates per position
  • Provide 1-3 month employee retention management program.

 

Submit your information on the Contact Page for more details.

 

 

BECOME AN AWARENESS AMBASSADOR

EARN SOME EXTRA CASH!

About the Awareness Ambassador Program

About TWVA, LLC

We provide Recruiting, Call Center and Human Resource Services to Small Business owners and Job Seekers

Awareness Ambassadors (AA) get paid based on the referrals that use your referral number that sign up for our services.

Make up to $25 per referral 

$5 per referral paid out weekly (This person signs up for one of our services, they must be linked to your Referral Code)

$20 bonus if the referral becomes a paid client (This person becomes a paid client and works with Timewise Virtual Agency in some capacity)

Bonuses paid out every 30 days

Must have Zelle or Cash App for payment payouts. 

 

YOUR REFFERAL CODE WILL BE EMAILED TO YOU AFTER YOUR FORM IS COMPLETED

 

 

832-390-7145